CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 405-613-8620 or send us an email at volume.okc@gmail.com
SHIPPING
Volume Plus Size Boutique processes all orders using the United States Postal Service (USPS).
Priority /Free Shipping orders are processed within a 24 to 72 hour from the date of purchase. Orders placed on the weekend, holidays, or when Volume Plus Size Boutique is closed will be processed the next business day; unless you select express shipping.
Priority and Free Shipping is 2 to 5 Business Days
If within the continental US, your order should be received within 2 to 5 business days. Once your order has left our store, we will then send out an email to you with your tracking info. Please allow 24 hours after the item has left, to track your package online with USPS.
Express Shipping time-frame is 1 to 2 business days
If your order is placed Monday – Friday by 12 PM EST, your order will be shipped the same day. You can expect to receive your item the next day; unless you live in a 2- day area Express Mail Area. (Contact your local post office to check your area). Shipping and Handling Fees vary for Express Orders; please utilize the shipping calculator for the exact amount.
RETURNS
WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COST FOR RETURNS
Q1. What is the return policy for Volume Plus Size Boutique?
Volume Plus Size Boutique is committed to service; therefore if you are not 100% happy with any article of clothing*, you are able to make an return within 14 days of receiving your order from the postal service. A store credit will be issued in the form of a online store credit sent via email. Once we have received your return please allow up to 72 hours for processing. No cash or credit refunds.
Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.
Q2. What is your policy on return?
You can return unworn, unused items within 14 days of ship date for an online store credit only. Items must have all tags attached. Please be aware if you return a garment that has cigarette smoke, odors, perfume scent, deodorant or makeup, jewelry or ring snags, etc, we will not accept return and you would be responsible for shipping cost to return items. Volume Plus Size Boutique reserves the right to refuse any return that does not meet the aforementioned requirements.
Once an exchange is made, the exchange cannot be returned again for another online store credit or exchange.
Q3. What items are final sale?
Clearance, Jewelry and Handbags and some Sales Promotions are final sale items. Final Sale means that items can not be exchanged or refunded. If you return a final sale item, we will not issue a store credit or refund and you will be responsible to contact us to pay to have the item shipped back to you.
ITEMS STAMPED FINAL SALE NO RETURN/EXCHANGE WILL NOT BE ACCEPTED
Q4.Where do I send my returns?
Please submit your return to our store
Volume Plus Size Boutique
5510 E. Reno Avenue
Del City, OK 73117
(PLEASE NOTE): If the items are received back to us not in the original condition, they will be mailed back to you). All items should be sent with delivery confirmation as we are not responsible for lost packages.
We send all packages via USPS and recommend sending items back to us using USPS.
Q5. Does my Store Credit Expire?
When returning any item Volume will provide a store credits. Store Credits never expire. Be careful and always save your email contain your store credit number. We will not replace store credit if it's misplaced or lost.
Q6. Do you offer refunds or price adjustments?
Volume Plus Size Boutique doesn't offer any form of refund or price adjustment.
Q7. I have a question, can you help me?
Email Inquires: volume.okc@gmail.com
Q8. I refused the package or there was an issue with my address; can I get a refund?
If you order was successfully shipped and you refused the item or if USPS finds the address as undeliverable we will not issue a refund. Instead a store credit will be emailed to you. Volume Plus Size Boutique does not issue refunds.
Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.